Responsibilities

• Serve as the primary point of contact for all Marcomms operations inquiries and requests, and the first point of contact for day-to-day cross-departmental prioritization conflicts within Marcomms, proposing trade-offs and looping in the Senior Director on anything with broader impact.
• Project Manage and facilitate smooth interdepartmental communication and collaboration, resolving day-to-day conflicts and dependencies directly with campaign leads.
• Build and maintain workback timelines and scheduling systems for Marcomms campaigns and key initiatives, mapping milestones from kickoff through launch and wrap-up; recommend and implement adjustments in response to risk, keeping the Senior Director informed on anything affecting cross-departmental commitments.
• Partner with campaign leads across marketing and communications to identify dependencies, flag risks to deadlines, and keep cross-functional stakeholders aligned on status.
• Process and track vendor and contractor invoices against project budgets and Service Request Forms, ensuring accurate coding, timely approvals, and on-schedule payment.
• Maintain a centralized tracker for vendor and contractor agreements and their associated deliverables (e.g., video, photography, creative, and production agreements), monitoring delivery dates, acceptance status, and invoicing eligibility; lead day-to-day vendor coordination and negotiation within established guidelines, partnering with the Senior Director on new vendor relationships and contract terms.
• Support merchandise production timelines and planning, from initial vendor coordination through production, quality checks, and delivery.
• Manage and maintain overall project timelines across the department, ensuring all tasks and milestones are met and proactively communicating changes to stakeholders.
• Identify opportunities to standardize and improve project management processes and tools (e.g., Airtable, Asana, or similar platforms) across the Marcomms team — leading day-to-day maintenance and adoption, with the Senior Director weighing in on major platform or governance changes.
• Efficiency Management: Assess and report on overall departmental project efficiencies, diagnosing root causes of recurring bottlenecks and proposing recommendations for improvement; track efficiency KPIs and bring findings to the Senior Director for review.

Requirements

• Bachelor's degree in marketing, communications, business, or related field, or equivalent work experience.
• 4+ years of related work experience, including some exposure to budget tracking, vendor coordination, or project management tool administration, beyond purely execution-level project support.
• Demonstrated experience building workback schedules and campaign timelines, coordinating vendor/contractor agreements, and helping resolve cross-functional resourcing conflicts.
• Experience supporting or helping standardize project management processes or tooling for a team or department.
• Strong professional and personable communication skills, with experience representing a department or function to senior executives and external partners.
• Strong proficiency in MS Office and project management software (e.g., Airtable, Asana, or similar platforms); experience administering or helping roll out such tools at a team/department level a plus.
• Excellent attention to detail with proven analytical skills; comfortable working independently on day-to-day execution while checking in with leadership on higher-stakes decisions.

Preferred

• Prior music industry experience preferred.