Responsibilities

• Own the end-to-end client relationship across a portfolio of client accounts
• Serve as the primary point of contact, ensuring client satisfaction, retention, and service opportunities
• Translate business objectives into digital marketing goals and strategic roadmaps
• Collaborate cross-functionally with SEO, Ads and Development teams
• Manage website and custom development projects
• Prepare and present client-facing reports, performance updates, and quarterly business reviews
• Proactively identify opportunities for account growth and optimization through suggestive upselling of products, tiered packages, and enhancements that drive the client journey
• Manage onboarding, goal setting, communication cadence, and client feedback
• Keep internal teams aligned, accountable, and on target with deliverables
• Grow client accounts through relationship building and successful service delivery

Requirements

• 3-5 years of experience in client-facing roles within B2B marketing
• Manage multiple clients and project concurrently
• Understanding of key digital marketing services including SEO, Paid Ads, Email Marketing, Social Media Marketing, and Content Creation
• General understanding of Wordpress
• General understanding of Project and Account Management Tools (Liquid Planner, Asana, etc)
• Demonstrated success in managing high-value accounts and complex strategies
• Deep understanding of SEO fundamentals and how they impact business outcomes
• Strong project management and communication skills
• Experience with tools like SEMrush, Hubspot, Sprout Social, Google Analytics, etc.
• Proven ability to drive client satisfaction, renewals, and upsells
• Ability to problem solve and work internal teams to present client solutions
• Confidence, clarity, and professionalism under pressure
• 3+ years of Account Management and/or Project Management experience within an agency environment

Preferred

• College Degree or Experience (Preferred)