Senior Manager, Growth & Onboarding at Mudflap | Palo Alto, CA | $146K/yr – $162K/yr

Mudflap

Senior Manager, Growth & Onboarding

Palo Alto, CA (Hybrid)

$146K/yr – $162K/yrSenior Level6+ years expFull time

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the onboarding and early-retention engine, turning activation and time-to-value into measurable growth through AI-powered automation and scalable playbooks.

Onboarding systems: Build scalable, data-driven processes with automation and human touch to improve fleet activation and long-term engagement.
Cross-functional ownership: Collaborate with Product, Marketing, Operations, and Customer Success to optimize the entire onboarding and growth funnel.
Measurement and velocity: Define dashboards, cohorts, and targets to show clear business impact from onboarding initiatives.

Job Description

Responsibilities

Customer Journey: Own and optimize the customer journey from application through activation and early retention
Funnel & Onboarding: Drive funnel conversion, onboarding performance, and time-to-value improvements
Friction & Solutions: Identify friction points and implement scalable, customer-centric solutions
Cross-Functional Partnerships: Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences
Onboarding Systems: Build scalable onboarding systems leveraging AI, automation, and human engagement
Onboarding Playbooks: Develop onboarding playbooks that improve fleet activation, stability, and long-term engagement
Data-Driven Growth: Turn onboarding into a measurable, data-driven growth engine with clear business impact
Leadership: Lead, coach, and develop a high-performing team focused on operational excellence and customer outcomes

Requirements

6+ years of experience in growth, onboarding, operations, or customer lifecycle leadership
Proven track record improving conversion, activation, retention, and customer engagement metrics
Highly analytical with experience using data, dashboards, and cohort analysis to drive decisions
Strategic and hands-on operator who thrives in fast-paced, high-growth environments
Strong people leader with a track record of building high-performing teams and scalable processes
Passion for leveraging AI and automation to improve operations and customer experience

Preferred

Experience in PLG, fintech, logistics, marketplaces, or mobility is a strong plus

Benefits

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)
The salary range for this role is $146,000 - $162,000 + bonus. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.