Responsibilities

• Responsible for driving the performance, optimization, and strategic evolution of Henkel's digital commerce ecosystem
• Ownership of website operations, digital experience optimization, SEO strategy, eCommerce marketplace performance, and customer journey improvement to support sustainable business growth
• Responsible for leading and developing 3rd party eCommerce (Amazon) capabilities in the region including strategy development and deployment with defined distribution partners
• Serve as the bridge between Marketing, Sales, Customer Service, IT, ensuring a seamless and customer-centric digital experience while identifying opportunities to improve conversion, operational efficiency, and commercial performance
• Own the overall health, performance, and operational effectiveness of the Henkle B2B eCommerce platform and external regional eCommerce partners
• Manage end-to-end website operations, governance, and optimization initiatives
• Monitor platform stability, functionality, performance metrics, and customer experience
• Lead website enhancement requests and requirements gathering while serving as a key stakeholder for development teams and digital transformation partners
• Participate in feature development, roadmap planning, testing, deployment, and continuous improvement initiatives
• Drive implementation of self-service capabilities and post-purchase experience enhancements

Requirements

• Bachelor’s degree in marketing, Business Administration, Economics, eCommerce, Digital Marketing, or a related field. Master's degree is a plus.
• 5+ years of direct experience in B2B and/or B2C eCommerce, digital commerce operations, website management, marketplace management, or digital growth roles.
• Proven experience managing eCommerce platforms, website operations, SEO programs, and digital customer experiences
• Strong understanding of marketplace management, including Amazon Vendor Central, digital shelf optimization, product content, promotions, and advertising
• Experience working with website development teams, product owners, and digital transformation initiatives
• Demonstrated success driving revenue growth, conversion improvement, and digital channel performance
• Strong analytical skills with the ability to translate data into business insights and action plans
• Experience with digital analytics, CRO, SEO, CRM, and eCommerce reporting tools
• Excellent project management and stakeholder management capabilities
• Proven ability to lead through influence across cross-functional teams

Benefits

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement