Responsibilities

• Own the company’s fraud prevention program including team management, tooling, rule design, vendor management, and fraud performance reporting.
• Lead chargeback and dispute strategy including representation processes and card network compliance.
• Manage payment gateway performance, authorization rates, decline recovery, and cost optimization.
• Oversee processor relationships (Braintree, CyberSource, PayPal) and future partners
• Lead vendor evaluations and RFPs for gateways, fraud platforms, and checkout technologies.
• Build reporting dashboards for payment performance, chargebacks, and fraud trends.
• Evaluate emerging commerce technologies, including BNPL, in-ad checkout, and real-time payments.
• Drive partnerships with CRO and marketing teams to pursue continuous improvement within our payment ecosystems
• Own resolution of payment processing-related incidents (platform outages, anomalies)

Requirements

• Bachelor’s Degree or equivalent experience.
• 7+ years in eCommerce payments with at least 5 years managing a payments function.
• Strong operational knowledge of payment gateway management, authorization optimization, and chargeback operations.
• Experience designing fraud prevention strategies and managing fraud analytics teams.
• Deep understanding of subscription commerce, retry logic, and payment lifecycle management.
• Ability to build financial models and dashboards for payment performance.
• Experience managing vendor relationships and negotiating processor agreements.
• Experience with payment gateways, A/B testing frameworks, and commerce analytics platforms.

Preferred

• Bachelor's Degree, experience with FPA, Decision Manager, and other platform fraud management systems.

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses