Responsibilities

• Support the Senior Director in managing prospective brand partners moving from discovery phase to scoping, feasibility assessment, proposal development and deal handoff, while maintaining a responsive and professional client experience.
• Own the full post-close lifecycle of national brand partnerships, from deal handoff through final execution and wrap-up reporting.
• Translate signed partnership terms and deliverables into detailed project plans, timelines, and workstreams across every function involved.
• Manage day-to-day execution, tracking deliverables, deadlines, budgets, and dependencies to ensure every partnership is delivered on time, on brand, and on scope.
• Proactively identify risks, blockers, or scope changes and resolve them before they impact the partner relationship or activation quality.
• Serve as the connective tissue between the closed deal and the teams responsible for bringing it to life — Marketing, Production Design, Operations, Legal, and Finance
• Coordinate execution across multiple markets when a partnership spans more than one Museum of Ice Cream location.
• Align stakeholders on roles, responsibilities, and timelines, keeping execution moving and proactively addressing risks to client work or contracted deliverables.
• Ensure brand, safety, legal, and operational standards are met at every stage of activation.
• Act as the primary day-to-day point of contact for partners once a deal is closed, maintaining a strong, responsive relationship throughout execution.

Requirements

• 7+ years of experience in partnerships, advertising account management/client services or integrated marketing, including agency-side experience in an account management or client leadership role.
• Demonstrated people-management experience, including setting priorities, coaching direct reports, managing performance and leading a distributed or market-based team.
• Experience managing prospective and active clients across discovery, scoping, expectation setting, execution, reporting and renewal or expansion conversations.
• Experience translating national campaigns or partnership platforms into localized programs across multiple markets, venues or operating locations.
• Proven ability to manage cross-functional projects across marketing, operations, legal, and finance without direct authority over those teams.
• Strong project management skills, with experience building and running detailed timelines, budgets, and deliverable trackers.
• Excellent partner-facing communication skills, with the ability to manage relationships, expectations and difficult conversations with professionalism.
• Highly organized, detail-oriented, and able to manage multiple partnerships and deadlines simultaneously.
• Comfortable operating in a fast-paced, evolving environment, translating deal terms into clear, actionable plans.
• Strong relationship-building, negotiation, and communication skills.

Preferred

• Experience in experiential marketing, hospitality, entertainment, or location-based consumer businesses.
• Experience executing partnerships that span multiple markets or locations.
• Familiarity with project management tools (primarily Asana)
• Experience building partnership playbooks or operational processes from scratch.
• A passion for playful, immersive experiences and the joy of ice cream.

Benefits

• Competitive pay
• Annual bonus
• Stock options
• 401k, with match
• PTO and sick time
• Medical, dental, vision
• Perks including Classpass, commuter discounts, employee assistance program, and, of course, unlimited ice cream
• Employee development opportunities
• 16 free museum tickets per year for friends and family, with free entry for self
• 50% off retail products