Responsibilities

• Lifecycle journeys, built from scratch — Onboarding and activation, cross-sell and upsell across Mochi's treatment categories, win-back, and churn prevention. You'll map the journeys, define the triggers, write the copy, build the flows, and own the results.
• Multi-channel orchestration — Email, mobile push, and on-site/in-app banners, coordinated so a patient gets one coherent experience instead of three teams' worth of messages. You'll set the contact strategy and frequency rules that keep it that way.
• The Customer.io foundation — Own our lifecycle stack end to end. Scope the work, write the requirements, and sit shoulder-to-shoulder with our growth engineer to get events, attributes, and integrations wired up correctly the first time.
• Taxonomy and segmentation — Define the event, attribute, and audience taxonomy that makes future campaigns self-serve. Documented, governed, and durable enough that a new marketer can build a segmented send on day three.
• AI leverage across the program — Build the workflows that let one person run a program this size: LLM-assisted copy production and variant generation, journey and segment logic drafted and stress-tested with AI, automated QA passes before launch. You'll define what gets automated, what stays human, and where the review gates sit.
• Measurement you'd defend in a room — Holdouts, incrementality reads, and cohort analysis. You'll report on activation, retention, and incremental revenue, not open rates.
• Conversion rate optimization (a smaller slice) — Bring ideas to the signup flow and key landing pages, and partner with growth and product to test them. Real but secondary — call it 10–15% of the job.

Requirements

• 5+ years in lifecycle, CRM, or retention marketing in a consumer or DTC environment, including at least one program you built from zero rather than inherited
• An AI-native workflow, in practice. You already use Claude or comparable tools as a default part of how you build — copy, segment logic, templates, QA, analysis — and you can walk us through specific things you've shipped faster because of it. This is a requirement, not a bonus. It's a new enough skill that we care about how you work today, not how many years you've been doing it
• Clear-eyed about the failure modes. You know what LLMs get wrong in this context: invented claims and specifics, tone drift away from brand, personalization that reads as surveillance, logic that looks right and isn't. You have opinions about where human review is non-negotiable
• Deep hands-on experience with Customer.io. (Braze, Iterable, or Klaviyo depth counts if you can make the case for how fast you'll ramp.) You've configured the workspace, not just clicked "send"
• Technical fluency — events, webhooks, APIs, liquid templating, and data models. You can spec what you need from engineering, unblock yourself, and QA the result
• Comfort pulling your own data in SQL, or a demonstrated equivalent
• Real experience with push and in-app messaging, not just email
• Strong consumer copy instincts and a high bar for what goes out the door
• A track record against retention, LTV, or incremental revenue — with a clean read on what you actually caused
• A point of view and the willingness to build it yourself. You'll be the most senior lifecycle person here, which means you're setting the strategy and also the one in the tool making it real

Preferred

• Experience building internal tooling or agents to automate marketing work
• Subscription or membership businesses, where retention is the whole game
• Interest in growing this into a team — the scope is here if you build it

Benefits

• Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day
• Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits
• Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create
• Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions
• High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide
• World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
• Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans
• Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)
• Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive
• Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority