Manager, Lifecycle Marketing
FSAStore.com
USA (Remote)
$90K/yr - $115K/yrIn-houseFull-timeManager3+ years exp.
11 hrs ago
Senior Lifecycle Marketing Associate
Seattle, WA (Hybrid)
$96K/yr – $108K/yrSenior Level3+ years expFull time
Posted 3 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own end-to-end CRM and lifecycle communications across markets, turning stakeholder tickets into on-brand multi-channel campaigns at scale.
- Ticket management from intake to delivery, with proactive stakeholder updates.
- Campaign execution across email, push, in-app, WhatsApp, and SMS using Braze with localization.
- Performance monitoring and AI-assisted optimization to raise efficiency and LCM quality.
Job Description
- Own the end-to-end management of stakeholder communication tickets, from intake and prioritization through to execution and delivery, keeping stakeholders informed and updated throughout the process
- Execute localized tests across CRM channels, ensuring communications are relevant and resonant for customers in different markets
- Build, QA and deploy multi-channel campaigns across email, push notifications, in-app messages, WhatsApp, and SMS, primarily using Braze
- Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective, on-brand communications
- Monitor and report on campaign performance, sharing insights and learnings with the broader team
- Leverage AI tools and systems to support day-to-day execution, improve the quality and efficiency of communications, and contribute to LCM excellence across the team
- Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale
- 3+ years of experience in lifecycle, CRM, or retention marketing
- Hands-on experience with CRM/customer engagement platforms; Braze experience strongly preferred.
- Strong working knowledge of CRM channels including email, push notifications, in-app messages, WhatsApp, and SMS
- Experience with personalization and localization logic across multiple markets
- Familiarity with AI tools and systems, both to enhance your own productivity and to drive LCM excellence through smarter, more efficient campaign execution
- Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritization
- Basic HTML knowledge for building, editing and ensuring quality and personalization
- Flexible paid time off
- Health, dental, and vision + 401k plan with company matching
- Paid parental, medical, military and family care leave
- Mental Health & Family Forming Benefits
- Employee Stock Purchase Plan (ESPP)
- Continuing education
Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
