Responsibilities

• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, tool adoption, and performance metrics.
• GTM Process Optimization: Support the execution of the GTM strategy by optimizing key processes and reporting across sales, partner, marketing, and customer success to ensure seamless alignment and execution.
• Performance Analysis: Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams to inform decision-making and strategy adjustments.
• Forecasting & Reporting: Help maintain accurate sales forecasts, track sales performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.
• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status.
• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partner-facing self-service tools
• Collaboration with Sales, Marketing, and CS: Act as a liaison between sales, marketing, and customer success teams to ensure alignment on GTM strategy, campaign execution, and account targeting.
• Data Integrity & Systems Management: Ensure accurate data flows between systems and teams (e.g., CRM, marketing automation, financial reporting) to maintain data integrity and reduce friction between processes.
• Key Metrics Tracking: Track and report on key revenue metrics, including pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).
• Reporting Dashboards: Develop and maintain dashboards in Salesforce and other tools to track the success of GTM initiatives and support data-driven decision-making across the commercial teams.

Requirements

• Experience: 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B organization.
• Self-starter with a strong-bias for action and desire to learn and improve: Proactively identifies challenges and drives solutions with minimal direction
• Analytical Skills: Strong analytical and problem-solving skills with the ability to manipulate and analyze complex data sets in Excel, SFDC, or BI Tools and provide actionable insights.
• CRM Expertise: High proficiency in CRM systems (Salesforce preferred)
• Revenue Metrics Understanding: Strong understanding of revenue and sales metrics (e.g., sales pipeline, win rates, churn, sales velocity, CLTV) and the ability to leverage data to drive decisions.
• Technical Acumen: Familiarity with data integration tools, API integrations, and automation tools to streamline operations across systems.
• Project Management: Strong project management skills with the ability to prioritize, manage deadlines, and collaborate across teams.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Adaptability and attention to detail: Ability to thrive in a fast-paced, dynamic environment and quickly adapt to evolving business needs.
• Established and expanding use of AI and Machine Learning in your everyday work and applied to business processes to drive automation and acceleration

Preferred

• Salesforce Certification (or equivalent CRM certification)
• Familiarity with tools like Marketo, ChurnZero, and sales efficiency tooling like Outreach, Gong, Apollo.
• Process Improvement certifications or experience is a plus

Benefits

• Employees of Scaled Agile are also compensated with a competitive benefits package, including medical, dental, and vision insurance, as well as optional insurance products such as pet insurance. The package also features a 401 (k) with a match, flexible paid time off, and a company-paid sabbatical after six years of service.