Senior Enablement Content Manager

Durham, NC (Remote)

$110K/yr – $193K/yrSenior Level8+ years expFull time

Posted 5 weeks ago

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Job Summary

Own and optimize the Seismic content ecosystem end to end, focusing on governance, taxonomy, and lifecycle while partnering with sales enablement, product marketing, and revenue teams to maximize content impact.

  • Platform ownership: administer Seismic, configure workspaces, and manage user provisioning.
  • Content architecture: design metadata standards, tagging, and governance processes to improve findability and reuse.
  • Cross-functional enablement: collaborate with Sales, Product Marketing, PM, and Revenue to align content with priorities and measure impact.

Job Description

Responsibilities

  • Serve as administrator and subject matter expert for the Seismic platform.
  • Design, configure, and optimize Seismic workspaces, libraries, content profiles, Learning, user provisioning, and platform capabilities.
  • Develop and maintain scalable content architecture, metadata standards, tagging strategies, and content governance processes.
  • Partner with Seismic, internal technical teams, and stakeholders to implement enhancements, resolve issues, and evaluate new capabilities.
  • Establish and enforce content governance, lifecycle management, publishing workflows, and content quality standards.
  • Lead content audits, rationalization efforts, archival strategies, and ownership/review processes to maintain an effective content ecosystem.
  • Collaborate with Sales Enablement, Product Marketing, Product Management, and Revenue teams to align content with business priorities.
  • Create and optimize content journeys, discoverability, and user experiences for both seller-facing and buyer-facing content.
  • Support product launches, strategic initiatives, and sales campaigns through content readiness programs.
  • Leverage Seismic dashboards and reporting to measure content performance, adoption, and business impact.

Requirements

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • 8+ years of experience in Sales Enablement, Content Management, Knowledge Management, or a related discipline.
  • Expert-level knowledge of the Seismic platform, including content management, governance, metadata, reporting, and end-user experience.
  • Demonstrated experience managing large-scale content repositories and governance programs.
  • Experience developing content taxonomies, information architecture, and content lifecycle processes.
  • Strong analytical skills with experience using data to drive decisions and improvements.
  • Exceptional project management and stakeholder management capabilities (experience using Asana, a plus)
  • Experience supporting global sales organizations.
  • Excellent written and verbal communication skills.

Preferred

  • Seismic certifications or advanced platform administration experience.
  • Familiarity with Seismic Learning.
  • Familiarity with Salesforce and sales technology ecosystems.
  • Experience leading technology integrations, content transformation initiatives, or digital adoption programs.
  • Knowledge of AI-powered content management and enablement capabilities.
  • Experience with content authoring tools (e.g., Articulate Rise, Camtasia, Figma) is a plus, but not required

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
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Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Founded in 1999
Menlo Park, California, USA
8.4K employees (440 in marketing)