Responsibilities

• Provide fundamental deliverability support to our customers and our internal teams;
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
• Help conduct in-depth investigations, reviews, and audits into email sending practices;
• Assist customers with blocklists, spam traps, and issues with ISPs;
• Help customers produce schedules for IP warming and monitor their warming progress;
• Monitor individual customer email metrics and help improve their sending reputation;
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving;
• Provide long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure;
• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education

Requirements

• Proficiency in deliverability concepts and customer management skills
• Three to four years of experience providing deliverability-specific services at an ESP, agency, or large brand
• Well-versed in industry best practices
• Experience in identification and remediation of deliverability issues
• Ability to present deliverability insights in a meaningful, consumable format to customers
• Polished, articulate ambassador for the team and for the company

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®