Responsibilities

• Lead strategy, design, and execution of Marriott Bonvoy loyalty products and elite member engagement initiatives.
• Operate and advance the end-to-end member experience across benefits, Elite tiers, engagement programs, and partner touchpoints.
• Oversee a portfolio spanning core elite benefits, Elite tiers, member engagement programs, Marriott Bonvoy for Associates, and ownership of published member benefits and tier policies.
• Partner cross-functionally across Marketing, Digital, Global Technology, Operations, Revenue, CEC, and Finance to ensure seamless delivery, clarity, and consistency of the loyalty value proposition across Brands and touchpoints.
• Set strategic direction, prioritize investments, monitor performance metrics, and lead a team responsible for both day-to-day execution and long-term transformation of the loyalty experience.
• Define and lead strategy for elite benefits and loyalty products; oversee design, execution, and continuous improvement of member benefits across all tiers/touchpoints.
• Assess performance, member feedback, and competitive landscape to inform roadmap and program enhancements.
• Own end-to-end member engagement strategy, including events, panels, and recognition/gifting; includes supporting Member Day; drive initiatives that deepen emotional loyalty; oversee management of member escalations, survey response, engagement channels, and feedback loop to improve sentiment and retention.
• Own status qualification pathways and annual processing; ensure consistent execution and governance across qualification pathways; lead execution of Marriott Bonvoy for Associates; cross-functional coordination; own and maintain published member benefits; governance of core programs.
• Represent Loyalty in enterprise initiatives and ensure alignment with broader business strategy; lead vendor and agency relationships supporting product and engagement initiatives.
• Lead and develop a team responsible for loyalty products and engagement programs; balance strategic priorities with operational excellence; foster accountability, collaboration, curiosity, innovation, and continuous improvement; grow and coach associates to gain new skills and impact.
• Serve as SME for Marriott Bonvoy and other loyalty programs across cross-functional projects; connect dots across the organization to ensure the core program drives value for customers, owners, and members alike

Requirements

• Bachelor’s degree in Business, Marketing, or related field
• 10+ years of relevant experience in loyalty, product, customer experience, or related functions
• Demonstrated leadership of cross-functional teams and complex programs

Preferred

• MBA or similar advanced degree preferred
• Experience in hospitality, travel, or consumer loyalty programs
• Deep expertise leading large-scale, cross-functional initiatives, driving complex organizational change and delivering measurable business outcomes
• Proven ability to influence senior stakeholders and executive leadership, including developing and presenting data-driven business cases to advance strategic priorities
• Demonstrated strong analytical and financial acumen, with the ability to synthesize complex data and communicate insights clearly through written and verbal channels

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.