Senior Director, Account Services - Digital Growth - DMS

San Diego, CA (Hybrid)

$150K/yr – $175K/yrSenior Level10+ years expFull time

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Lead senior client partnerships and growth across paid media, aligning strategy, delivery, and reporting to business goals.

  • Own senior client relationships and day-to-day experience with a focus on measurable growth.
  • Must-have: 10+ years in digital marketing/agency with multichannel performance outcomes.
  • Standout: Proven leadership of Account Directors and cross-functional teams.

Job Description

Responsibilities

  • Act as a senior, trusted partner to clients, building relationships grounded in credibility, clarity, and a deep understanding of performance marketing
  • Own the day to day client experience, ensuring work is aligned to business goals and consistently driving measurable growth
  • Translate client objectives into clear, actionable strategies across paid media
  • Bring strong pattern recognition to identify opportunities, risks, and performance gaps to proactively course correct
  • Stay close to category trends, platform changes, and competitive activity, bringing forward POVs that move client thinking forward
  • Confidently lead senior client conversations, balancing strategic guidance with practical, executional recommendations
  • Connect the dots across channels, ensuring paid media, creative, and analytics are working toward a unified growth strategy
  • Maintain a strong understanding of how platforms actually work, using that knowledge to challenge, guide and sharpen execution
  • Own performance narratives across accounts, ensuring data is clearly translated into insights and next steps
  • Guide teams in identifying what's working, what's not, and what to test next with a strong bias toward action

Requirements

  • 10+ years of experience in digital marketing, account services, or integrated growth roles within an agency environment
  • Proven experience managing and growing complex, multichannel client relationships with a strong focus on performance outcomes
  • Strong understanding of performance marketing across paid search, paid social, and broader digital media ecosystems
  • Not a day to day platform operator, but highly fluent in platform mechanics, optimization levers, and performance drivers
  • Experience working in integrated environments that include media, creative, and analytics functions
  • Comfortable operating in both strategy and execution, willing to get into the details and ensure work is done right
  • Strong analytical mindset with the ability to interpret performance data and translate it into actionable recommendations
  • Experience leading and developing high performing teams
  • Excellent communication and stakeholder management skills with confidence presenting to senior client stakeholders
  • Highly organized and proactive, with the ability to manage multiple workstreams and priorities in a fast paced environment

Benefits

  • Medical, Vision, and Dental Insurance Benefits
  • 401k
  • Hybrid working schedule (remote + in-office)
  • A fast-paced, high energy & dog friendly office space in Downtown San Diego with snacks and coffee!
  • Company-Paid Parking at our Downtown San Diego Office
  • Paid Professional Development Opportunities
Front Row logo

Front Row

3.8 Glassdoor

Front Row is your Connected Commerce partner, where brand, demand, and Amazon unite. We bridge brand building and business performance across every platform with Amazon as the core engine of conversion, and deliver end-to-end D2C strategy, design, and development to grow beyond marketplaces.Today’s commerce isn’t linear; it’s looped, layered, and always-on. Forty percent of Amazon branded searches start off-Amazon, 36% of sales are influenced by off-Amazon ads, and TikTok drives Amazon search more than Google. That’s why we design connected systems where every interaction fuels the next, every signal triggers a response, and growth compounds across the commerce ecosystem.At the center is Catapult, our proprietary intelligence platform integrating best-in-class data partners to connect signals from marketplace performance, demand shifts, consumer cohorts, and competitive activity. Signals become insights, insights reveal opportunities, and opportunities turn into strategies, executed in real time to keep brands ahead.Our first growth engine, Brand Equity & Demand Generation, combines the depth of a strategy and creative agency with the agility of a content studio and the reach of a full growth offering across performance marketing, creators, influencers, and more. We create ideas, assets, and activations that boost organic visibility, traffic, and sales on Amazon.Our second growth engine, Conversion & Scale on Amazon, covers every major model: 1P Management, 3P Management, and 3P Distribution in the US, UK, and EU, supported by tailored distribution strategies. From operational excellence to retail media mastery, we make Amazon a growth engine, not just a sales channel.Nothing is possible without our teams. We create pathways for growth, learning, and opportunity so our people can thrive, amplify impact, and help shape the future.Welcome to Front Row. Welcome to Connected Commerce.

Founded in 2012
New York, New York, USA
426 employees (170 in marketing)
59% recommend to a friend
55% CEO approval

Traffic Signals

Monthly Visitors
43.4K
Monthly Google Ads Budget
$40.9K
Traffic Source Mix
Search
45.3%
Direct
44%
Referral
6.3%
Social
2.9%
Paid
1.3%

Headcount Trend

Current headcount: ~426

Marketing Team

Marketing Team Size
126 (30% of company)
Median Career Experience
9 years
Median Tenure
2.6 years
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity, 2 years ago

Funding History

  • Sep 2024
    Private Equity

Recent News