Responsibilities

• Manage a consistent digital user experience across multiple brand websites and agent portals, ensuring content design, usability, and functionality support business goals.
• Own enterprise content alignment to business priorities, brand standards, and channel objectives across websites, portals, and emerging platforms.
• Lead quarterly content audits and refresh cycles, partnering with the AI content manager to ensure timely updates and content accuracy.
• Own website and portal performance measurement, reporting key metrics and driving ongoing optimization through data-informed recommendations.
• Maintain and optimize the enterprise collateral library, strengthening governance, increasing adoption and engagement, and training new users.
• Develop and execute high-performing digital campaigns in collaboration with internal creative teams and agency partners to increase engagement and content consumption.
• Strengthen digital content governance and continuous improvement by setting quality standards, enabling best practices, and promoting testing and experimentation.
• Partner with cross-functional stakeholders to understand user needs, pain points, and goals across digital experiences tied to content.
• Conduct lightweight user research and testing (e.g., usability testing, surveys, interviews, competitive analysis, A/B testing) to inform content and experience improvements.
• Translate insights into recommendations to improve clarity, navigation, accessibility, and overall usability of content experiences.

Requirements

• 5+ years of experience in digital communications, content, or related roles with demonstrated success across digital channels.
• Outstanding editorial skills and strong attention to detail.
• Strong technical ability, including experience with content management systems and digital publishing workflows.
• Proven project management skills with the ability to manage multiple priorities and stakeholders.
• Strong analytical skills and ability to translate performance data into actionable recommendations.
• Strong communication and collaboration skills, with the ability to influence across levels of the organization.

Preferred

• Bachelor’s degree in Communications, Marketing, UX, Design, or a related field.
• Experience developing interactive digital experiences, including multimedia and video.
• Working knowledge of web analytics tools (e.g., Google Analytics).
• Experience with UX/UI tools such as Figma, Sketch, Adobe Creative Suite, InVision, or similar.
• Experience applying Agile methodologies (including SAFe).
• Insurance and/or financial services industry experience (P&C preferred).

Benefits

• We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.