Responsibilities

• Customer Storytelling: Run the end-to-end pipeline to create case studies, quotes, video stories, and web narratives, capturing before/after metrics to demonstrate impact.
• Customer Proof for Revenue Teams: Package all stories into sales-ready assets (proof packs, slides, briefs) and maintain a tagged, searchable system of record for marketing and sales.
• Customer Journey & Adoption Support: Partner with Account Management to map the customer journey and develop milestone-based content for onboarding, adoption, renewal, and expansion.
• Credibility & Recognition: Support award submissions, analyst proof points, and customer nominations to strengthen market credibility.
• Deliver a customer journey map with clearly defined “moments that matter,” aligned with the account management team.
• Publish 1–2 high-credibility customer stories, including at least one video-first workflow story.
• Establish a lightweight customer proof system of record with tagging, storage, and an initial usage report.
• Launch the first sales-ready proof packs aligned with priority industries or personas.

Requirements

• 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred).
• Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders.
• Hands-on ability to capture and edit simple customer storytelling videos.
• Strong cross-functional collaboration skills, particularly with revenue and customer teams.
• Technical curiosity and the ability to translate product implementation details into credible narratives.
• Strong project management and prioritization skills, with the ability to operate independently.

Nice To Have

• Experience in enterprise infrastructure, storage, security, collaboration, or workflow-heavy products.
• Experience building customer proof systems (taxonomy, tagging, governance, and usage tracking).
• Experience creating sales enablement assets based on customer proof.
• Experience supporting customer speakers, webinars, events, or executive roundtables.

Benefits

• Flexible PTO
• Stock options
• Full health coverage
• Competitive salary