Senior Customer Marketing Manager

Los Angeles, CA (On-site)

$112K/yr – $215K/yrSenior Level7+ years expFull time

Posted 2 weeks ago

Job Summary

Own and lead Acrobat AI feature marketing, translating product value into customer stories, and coordinating cross-functional campaigns from strategy through measurement.

  • Own strategy development and cross-functional campaign execution.
  • Mentor junior marketers and optimize programs with data-driven insights.

Job Description

Responsibilities

  • Collaborate with marketing leadership on content strategy for Acrobat's AI features, assisting in brainstorming campaign concepts, partnership activation ideas, and audience-specific marketing approaches.
  • Develop messaging frameworks that translate product functionality into clear customer value, showing target audiences how Acrobat fits into and improves their day-to-day work.
  • Bring a knowledgeable perspective on AI to the team's efforts, helping build how we present AI's value in Acrobat to audiences unfamiliar with it.
  • Lead planning and execution of coordinated promotional initiatives and ongoing programs, ensuring alignment to business priorities and customer insights.
  • Develop coordinated marketing briefs that connect strategy, audience, creative , channels, and measurement.
  • Partner closely with Brand Studio, Product Marketing, Media, Regional Marketing, and external agencies to bring campaigns to life.
  • Coordinate campaign execution, including timelines, and cross-functional collaboration
  • Deliver strategic advice during the creative process and assessments, guaranteeing the output is influential, aligned with the brand, and centered on the customer.
  • Monitor and report on campaign performance, applying insights to optimize future programs.
  • Mentor junior marketers and contribute to building a strong, coordinated marketing practice across the team.

Requirements

  • Bachelor's degree or equivalent experience.
  • 7 to 10 years of experience in marketing management, campaign management, coordinated marketing, product marketing, or marketing strategy roles.
  • Experience leading or contributing to large, complex marketing initiatives that deliver measurable business impact.
  • Experience translating product features into customer value propositions and use case narratives.
  • Working proficiency with AI tools and a perspective on how AI is transforming the ways customers discover, evaluate, and use software.
  • Strong understanding of coordinated marketing and messaging principles across brand, digital, social, media, and content.
  • Excellent project and collaborator management skills, with the ability to drive alignment across multiple teams and priorities.
  • Outstanding communication and presentation skills, with executive presence.
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Adobe

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Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

Founded in 1982
San Jose, CA, US
40K employees (5,864 in marketing)
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88% CEO approval

Salaries

Posted range

$112K/yr – $215K/yr

Taken straight from the job posting.

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Funding

Total Funding
$2.5M
Last Raise
$2.5M
Series Unknown, 41 years ago

Funding History

  • Oct 1984
    Series Unknown • $2.5M

Traffic Signals

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315.2M
Monthly Google Ads Budget
$7.2M
Traffic Source Mix
Search
33.8%
Direct
58.6%
Referral
6.1%
Social
0.4%
Paid
1%

Headcount Trend

Current headcount: ~41.4K

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Senior Customer Marketing Manager

Adobe · Los Angeles, CA · On-site