Responsibilities

• Own CRM reporting and analysis from data extraction through final insight delivery
• Analyze CRM performance across campaigns, audiences, and lifecycle programs
• Partner with strategy, audience, and account teams to ensure analytics align to CRM goals and campaign intent
• Develop client-ready decks and written summaries focused on insight, not just metrics
• Confidently present insights and recommendations to internal stakeholders, driving alignment, buy-in, and decision-making
• Identify trends, anomalies, and opportunities within CRM data to inform optimization and future planning
• Contribute to data quality improvements, reporting automation, and scalable analytics processes
• Occasionally use SQL to query, validate, and structure data across CRM platforms and supporting data sources

Requirements

• 2–4 years of experience in analytics, data science, or a related field, preferably supporting CRM or marketing programs
• Strong understanding of the CRM marketing ecosystem (email, lifecycle, segmentation, journeys, audiences, KPIs)
• Proven ability to translate data into clear, compelling insights and recommendations
• Advanced Excel and SQL skills
• Experience with Tableau or similar tools is a plus
• Familiarity with statistical concepts and applications related to A/B testing
• Strong analytical thinking, attention to detail, and comfort working with ambiguity
• Excellent written and verbal communication skills, with an emphasis on storytelling
• Ability to work independently, build relationships, manage priorities, and deliver high-quality work with minimal oversight

Preferred

• Tableau or similar tools experience is a plus

Benefits

• Medical coverage
• Dental
• Vision
• Disability
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off