Senior Creative Project Manager

Responsibilities

• Own and improve creative request and production processes, identifying opportunities to streamline intake, prioritize competing requests, enforce intake standards and scale output
• Coordinate creative workflows across design, content, video and web teams, including internal stakeholders, external freelancers, agencies and vendors — moving work from brief to delivery with consistency and efficiency.
• Own the creative project calendar and team capacity plan, track progress, and proactively communicate milestones and updates
• Serve as the final quality checkpoint before assets go live: review creative (layout, typography, color, logo and brand usage, file specs) and content (accuracy, grammar, tone, terminology, links, and claims) against brand and style guidelines, and route corrections back to the owner
• Maintain QA checklists by asset type (web, email, video, social, print, events) and log recurring errors to improve quality upstream
• Confirm required approvals (brand, legal, product, regional) are complete and documented before final release
• Manage creative projects from intake through delivery, including campaigns, brand assets, content, video, web, and social
• Create and maintain clear project timelines, status trackers, and schedules
• Serve as the day-to-day point of contact for creative work: tracking briefs, deliverables, reviews, and approvals
• Consolidate stakeholder feedback, resolve conflicting input, and manage versioning and final approvals with a clear eye for detail and quality

Requirements

• 7+ years of experience in creative project management or content operations, including 4+ years in a dedicated project management role, preferably in B2B SaaS, tech, or agency environments
• Bachelor degree or equivalent
• Experience managing budgets and opening/maintaining Pos
• Experience working in or with an in-house creative team or agency, including vendor management and agency collaboration
• Demonstrated experience enforcing brand guidelines, managing file versioning, and running creative approvals Must be able to work Pacific Time, 8 AM–5 PM
• We are focusing on AI tools, and Claude knowledge is a must
• Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.