Responsibilities

• Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch
• Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes
• Serve as the senior point of accountability for how work flows across creative, production, and execution
• Drive cross-Marketing alignment on operating models, expectations, and ways of working
• Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams
• Partner with creative leadership to forecast workload, capacity, and resourcing needs
• Balance internal teams, freelance support, and agency partners to enable scale and specialization
• Set clear expectations around scope, timelines, and delivery—and hold teams accountable
• Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution
• Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness

Requirements

• 8–10+ years of experience in creative project management, creative operations, or production management
• Proven experience leading operations for in-house creative or brand teams
• Deeply fluent in creative workflows across brand, campaigns, video, motion, and events
• Trusted communicator who can influence without authority
• Thrives in fast-paced, high-growth environments
• Operates as the operational authority for Brand Creative.
• Thinks in systems, not tasks; designs processes that scale
• Influences without direct authority through trust, clarity, and consistency
• Brings structure and calm to high-volume, high-visibility creative ecosystems
• Balances strategic foresight with strong executional follow-through

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®