Responsibilities

• Editorial direction & content strategy
• Own the content strategy across the customer journey (awareness thru adoption) and key channels (web, social, email, events, campaigns).
• Set editorial standards (voice, accuracy, governance) and keep quality high across all assets.
• Establish and maintain the red thread, so teams use consistent language, claims, and proof points—tailored by audience, not reinvented.
• AI-first creation & scaling
• Create and edit high-impact content for senior business and technical audiences (POVs, articles, briefs, case studies, scripts, web experiences).
• Use AI/LLM workflows to accelerate research, ideation, drafting, repurposing, and localization—with human judgment and accountability.
• Build “AI-ready” foundations (canonical source pages, structured FAQs, proof libraries) that keep derivatives consistent.
• Cross-functional orchestration & agency ownership
• Partner across Product Marketing, Demand Gen, Comms, Brand, Product, and SMEs to source insights and ship integrated programs.
• Own the content creation agency relationship end-to-end: briefs, scope of work, timelines, reviews, and quality.
• Own agency budget: forecast spend, track burn vs deliverables/credits, and coordinate contracting/renewals with Procurement/Legal/Finance.
• Performance optimization & LLM influence
• Track and improve content performance (engagement, SEO, conversion influence, answer‑engine performance) and iterate based on evidence.
• Design content for dual consumption (humans + LLMs) with clear structure, grounded claims, and stable semantics.

Benefits

• Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work.
• U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

Requirements

• 8–10+ years in content strategy/editorial leadership in B2B tech.
• 12+ years of content strategy, content management, and/or content development
• University degree completed in a related field. A completed Master's degree will impact years of experience
• Expert writing/editing with strong editorial judgment and the ability to simplify complex topics.
• Demonstrated AI/LLM fluency in content workflows (prompting, evaluation, governance, quality control).
• Proven ability to lead cross-functionally and make decisions without direct authority.
• Experience owning agency/vendor scope and budget (SOWs, spend tracking, delivery/quality management).
• Data-driven mindset with comfort using analytics to improve outcomes.