Responsibilities

• Own customer storytelling end-to-end
• Source the customer, build the relationship, run the interview, find the angle, write the piece, drive distribution
• Produce written and video case studies with enterprise customers, managing production partners for the big shoots
• Write strategic blogs
• Own the flagship blog: industry POVs, benchmark narratives, category arguments
• Translate technical product launches into stories for contact center leaders and enterprise buyers
• Own the written layer of product launches
• Partner with product marketing on launch narratives and announcements
• Run content programs
• Own the customer announcement cadence, company newsletter, and company social content around launches and industry moments

Requirements

• 3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
• A portfolio of published work with range: customer stories, essays, launch content
• Proven end-to-end ownership of case studies or customer stories
• Comfortable with technical products
• Reporter instincts and editorial craft

Preferred

• Newsroom or tech media background
• Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself
• Experience with support, CX, or post-sales audiences
• Startup experience, Series A through C