Senior Community Manager

Responsibilities

• Develop a community strategy that takes care of the community we have today and grows with it. Start by listening to members and learning from what's working, then define where we go next: who we serve, which programs we invest in, and how community fits into Webflow's growth. Put the operating model and measurement framework in place.
• Reimagine our community programs. Decide which programs to keep, evolve, or retire, and design new ones where members need them. Give community leaders the onboarding, playbooks, and support they need to run great groups around the world.
• Create great community events and activations. Work with our field events team to plan hackathons, challenges, workshops, meetups, and live sessions, online and in person, with clear goals and playbooks that make them repeatable.
• Build a community storytelling engine. Find the builders doing remarkable work on Webflow, interview them, and turn their projects into spotlights, showcases, and a library of real use cases. Partner with Product Marketing and Content so launches and campaigns are grounded in real community work.
• Make our online community spaces places people want to be. Own the strategy for where members connect online, including programming, moderation, and the standards that keep conversations useful and generous.
• Bring the community's voice inside Webflow. Partner with Product, Growth, Support, and Sales to surface feedback, shape early access programs, and connect community engagement to activation, retention, and pipeline.
• Measure what matters. Track participation, retention, and the community's contribution to growth, and use what you learn to decide what to scale, fix, or stop.

Requirements

• 5+ years building or running communities for a software product, ideally for developers, designers, or other makers
• A track record of building community programs from scratch and growing them, such as leader or ambassador programs, hackathons, and events. Tell us about one you built.
• Hands-on fluency with Webflow or comparable web and design tools. You can build a site, answer a member's question, and speak the language of builders.
• Experience setting community goals and measuring them against business results like activation, retention, and pipeline
• Experience running online spaces on platforms like Discord, Slack, or forums, including programming and moderation
• Experience supporting volunteer leaders and members, online and in person
• BS / BA college degree or relevant experience
• [REQUIRED] Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.