Omotenashi Coordinator (Client Experience / Social Media / Community Ambassador

Responsibilities

• 1-of-1 Vehicle Deliveries: Lead the final vehicle delivery process to ensure every client leaves thrilled. Walk guests through their new Mazda’s technology, set up Mazda Connected Services, verify vehicle cleanliness and readiness, and ensure a celebratory, unhurried handoff.
• Leader of Omotenashi & Customer Service: Act as the frontline hospitality leader in the showroom. Anticipate guest needs, warmly greet visitors, ensure refreshments and amenities are stocked, and step in to resolve customer service concerns with empathy and speed.
• Social Media & Brand Storytelling: Capture the daily energy of the dealership. Create and post authentic, engaging content across Instagram, Facebook, TikTok, and LinkedIn—highlighting happy delivery moments, team culture, vehicle features, and community involvement.
• Community Events & Local Engagement: Represent Independence Mazda throughout Charlotte. Plan, coordinate, and attend local charity drives, fundraisers, and neighborhood events to build lasting goodwill and position our dealership as a true community partner.
• Client Follow-Up & CSI Excellence: Support our Customer Satisfaction Index (CSI) goals by checking in with recent buyers, ensuring they are delighted with their purchase, and educating them on the upcoming Mazda ownership survey.

Requirements

• An Infectious Positive Attitude: You genuinely love working with people, bring high energy every day, and have a true desire to make others happy.
• Social Media Savvy: Comfortable on camera and skilled at shooting, editing, and posting short-form video and photos on major social platforms.
• Flexible & Reliable: Ready to work a 40-hour Monday–Saturday schedule (with a mix of day and evening shifts), enjoying Sundays and one weekday off every week.
• Valid Driver’s License: Must have a clean driving record and be comfortable operating all Mazda models.

Preferred

• Hospitality Mindset: Previous experience in customer service, hospitality, event planning, brand ambassadorship, or automotive delivery is a huge plus.

Benefits

• Full benefits package and real career growth opportunities within a growing dealership under new management.
• A supportive, servant-leadership culture where your ideas for community outreach and social media are encouraged.