Responsibilities

• Build, manage, monitor, and moderate community platforms including Discord, Reddit, and other external community channels, fostering healthy and engaged player communities.
• Partner with Product, Marketing, Live Operations, and Development teams to communicate game updates, patch notes, announcements, and editorial content in a clear and engaging way.
• Act as the voice of the community, gathering player feedback, identifying trends, and sharing actionable insights with internal stakeholders.
• Identify, recruit, and support community moderators, ambassadors, and advocates across official community channels.
• Develop, launch, and manage a multi-tiered Content Creator and Influencer program with clearly defined engagement goals and KPIs.
• Monitor community sentiment using internal tools and platform analytics, providing regular reporting and recommendations.
• Work with platform partners to maintain best-in-class community experiences, including moderation tools, bots, and automation where appropriate.
• Identify live game issues and bugs reported by players, gathering detailed information to support investigation and resolution.
• Create and execute community-focused campaigns and engagement programs aligned with broader marketing initiatives.
• Represent the game team within player communities while advocating for player needs internally.