Senior Community Manager, Hyundai at INNOCEAN USA | Huntington Beach, CA | $70K/yr – $71K/yr

INNOCEAN USA

Senior Community Manager, Hyundai

Huntington Beach, CA (Hybrid)

$70K/yr – $71K/yrSenior Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own Hyundai USA social from listening to activation, blending real-time engagement with community growth and cross-team content execution.

Own day-to-day social community management and audience development across platforms.
Drive listening to surface trends, feedback, and opportunities for brand storytelling and risk management.
Collaborate with Customer Care, Strategy, and influencer teams to plan, publish content, and measure impact.

Job Description

Responsibilities

Be the day-to-day social community manager for Hyundai USA [HMA] representing the social voice of the brand
Monitor all channels for positive/negative engagement; manage proactive engagement outreach and work with the HMA Customer Care team to resolve concerns
Distill conversations happening across all social channels to identify key posts and emerging trends and opportunities for the brand
Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
Manage deployment of all HMA social media content, including publishing content on the brand’s various channels and sharing out content decks with collaborative partner teams
Provide content and copy recommendations for ad-hoc social media posts
Assist the Social Media Strategist with campaign brief and posting deck development, organization and execution
Assist with influencer/creator campaign strategy and execution
Report on both performance of HMA content in social space, as well as larger trends, consumer sentiment, and competitors

Requirements

2+ years experience in community management or social media management in advertising agency environment.
Demonstrated experience of using social media in personal or professional setting.
Experience with social media tools such as, but not limited to, Sprout, Hootsuite, Sprinklr, Emplifi, Netbase and/or Digimind
Proficiency with key social platforms including TikTok, Facebook, Twitter, LinkedIn, YouTube, Instagram, Pinterest and Snapchat with a solid understanding of each platform's core features, as well as a technical understanding of each network's advertising capabilities
Analytic thinking; ability to extrapolate insights and key learnings that will impact creative strategies/concepts in real-time
Ability to collaborate with various agency teams
Ability to uncover powerful insights that drive ideas (big and small) by understanding the entire brand context
Understanding of social media and the online space
Exceptional interpersonal and written/verbal communications skills
Ability to work in fast-paced team-oriented environment
Ability to work under tight deadlines and handle multiple tasks

Nice to have

A power-user of all the major social networks and always the first to discover and experiment with emerging platforms.

Benefits

Low-cost health benefits to choose from
401k match
Wellness reimbursement program
Company paid short- and long-term disability, and basic life
Generous PTO
On-site Barista
Beautiful campus across from the Pacific Ocean

INNOCEAN USA

Mission: We are explorers. We look out to the edge of the world and ask, "where haven't we been before?" Together, we hunt for an intersection of art and science, creativity bolstered by data. Storytelling layered in strategy. Innovation rich in intelligence. Our adventures are many, our quests, undaunted. Our possibility is as vast as the ocean. Always remembering, the deeper we dive, the greater we become. And the further we go, the more we find. Our client partners include: Hyundai, Genesis, Kia, Hankook, Hyundai Cradle, Jinro, Korean Air, LG, Manscaped, Motional, Nexon, Pacific Life, SeaWorld, Signature Kitchen Suite, Supernal, TaylorMade, UC Davis Health, Uneekor, Wienerschnitzel, and Xcient. Want to join the team? Keep an eye on our careers page at innoceanusa.com

Founded in 2005

Huntington Beach, CA, US

661 employees (297 in marketing)

www.innoceanusa.com