Responsibilities

• Serve as relationship manager for teams across Brand Creative & Identity (BC&I) who support enterprise marketing needs (including legacy Discover LOBs)
• Build and grow relationships with internal teams and agency partners
• Provide agency sourcing solutions for new marketing intent and facilitate contracts in partnership with Enterprise Supplier Management (ESM) teams
• Provide robust data analysis and reporting services in the areas of spend, utilization and overall return on investment with our managed agencies
• Collect and analyze performance feedback for managed agencies via quantitative and qualitative surveys and joint stakeholder discussions to frame up opportunities for development, facilitate corrective actions, resolve issues and conduct follow-up activities
• Strategically own and optimize agencies' utilization of cutting-edge tools and platforms to establish best-in-class collaboration models, driving efficiency and innovation across internal Brand teams
• Partner with agencies and beacon brands to gather insights that drive business value to Capital One and advance Brand’s agendas
• Provide communication and reporting for accountable executives, Brand senior leadership, and key agency stakeholders
• Support creative requests from our Brand Pro Bono & Brand Immersion teams by partnering with existing agencies
• Develop solid understanding of the financial services competitive category, stay current with marketing trends and identify opportunity areas

Requirements

• Bachelor’s Degree or Military Experience
• At least two (2) years of experience in relationship management
• Bachelor’s Degree in Marketing, Advertising, Creative, or Communications
• At least three (3) years of experience in relationship management at an agency or major brand
• Passion for marketing, creativity and brand building, and the growing creative agency landscape
• Strong verbal and written communication skills with a focus on active listening and negotiation
• Strong analytical and reporting skills with a focus on distilling key insights and opportunities
• Strong organizational and project management skills with a proven ability to manage multiple priorities and deadlines
• Demonstrated self-starter with a proactive, results-oriented approach to driving initiatives from concept to completion

Preferred

• Bachelor’s Degree in Marketing, Advertising, Creative, or Communications
• At least three (3) years of experience in relationship management at an agency or major brand
• Passion for marketing, creativity and brand building, and the growing creative agency landscape
• Strong verbal and written communication skills with a focus on active listening and negotiation
• Strong analytical and reporting skills with a focus on distilling key insights and opportunities
• Strong organizational and project management skills with a proven ability to manage multiple priorities and deadlines
• Demonstrated self-starter with a proactive, results-oriented approach to driving initiatives from concept to completion

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.