Responsibilities

• Manage and optimize the day-to-day American Express Travel site experience, ensuring programs, benefits, and experiences are brought to life through relevant, accurate, and compelling content that helps Card Members understand the value of booking with American Express Travel.
• Lead end-to-end execution of onsite updates, partnering across internal teams to manage required legal/MCR submissions, Terms & Conditions rollouts, approvals, and implementation.
• Partner cross-functionally to coordinate inputs and requirements for marketing placements across the site.
• Identify opportunities to enhance onsite content and customer journeys, leveraging competitive, industry, and performance insights to inform ongoing optimization of messaging and experiences.
• Collaborate effectively across a broad set of stakeholders, including TLS Partnerships, TLS Digital Product, Analytics, Card Marketing and Product, Servicing, GCO/LOBCO and MCR to support marketing execution.

Requirements

• 1–3 years of marketing or related experience, with digital, e-commerce, or customer marketing experience preferred.
• Bachelor’s degree required.
• Strong project management and organizational skills, with the ability to manage multiple workstreams, competing priorities, deadlines, and stakeholders.
• Experience collaborating across cross-functional teams and/or agency partners to drive work from development through execution.
• Strong written and verbal communication skills, with the ability to influence partners and communicate effectively with colleagues and leaders across levels.
• Strong attention to detail and commitment to delivering accurate, high-quality customer experiences.

Preferred

• Demonstrated interest in digital experiences, customer journeys, and translating product and benefit value into compelling customer-facing experiences.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities