Responsibilities

• As a Senior AEM Content Author , you will deliver high‑quality, compliant, and customer‑centric content experiences across Medicare public websites. You’ll be part of a cross‑functional Marketing Technology team responsible for building scalable, accessible digital experiences within Adobe Experience Manager (AEM).
• Author, manage, and optimize complex web content within Adobe Experience Manager to support acquisition and retention goals.
• Ensure content meets accessibility, SEO, brand, and regulatory standards in a highly regulated healthcare environment.
• Identify risks, gaps, and opportunities before they impact delivery.
• Troubleshoot content and rendering issues independently and partner with engineering when deeper technical support is needed.
• Partner closely with Product, UX, Engineering, Analytics, Legal, and Compliance throughout the full content development lifecycle.
• Work within an Agile team to plan, refine, and deliver content aligned to roadmap priorities.
• Identify opportunities to improve authoring workflows, governance, templates, and standards.
• Contribute to scalable processes that increase efficiency while maintaining accuracy and compliance.
• Provide guidance to junior authors and contractors, setting clear standards for quality and execution.

Requirements

• 5+ years of experience in content authoring
• Expert Adobe Experience Manager (AEM) content management skills.
• Bachelor’s Degree, certification in Marketing Technology, Business, Communications, or equivalent experience

Preferred

• AEM content author certification
• Advanced Knowledge of responsive web design (web, mobile, tablet) best practice
• Advanced understanding of accessibility guidelines
• Experience working on agile team and leveraging tools, and work management tools such as JIRA
• Familiarity with agentic work management tools such as Copilot and/or Gradial
• Analytical and data-driven, with a track record of using qualitative and quantitative data to prioritize and drive decision-making