Responsibilities

• Client Leadership & Program Management: Serve as a trusted day-to-day client contact, managing communications programs, providing recommendations, and ensuring exceptional client service across multiple accounts.
• Brand Communications: Develop messaging, content, and communications programs that support brand and business objectives.
• Media Relations & Executive Visibility: Lead media relations programs, including outreach planning, spokesperson preparation, media materials development, and relationship-building with key journalists.
• Integrated Campaign Execution: Partner with internal teams and external stakeholders to execute integrated communications initiatives, events, and campaigns across traditional and emerging channels.
• Business Growth & New Business Support: Contribute to agency growth through client expansion opportunities and participation in cross-practice and cross-office new business efforts.
• Team Leadership & Development: Mentor, coach, and support junior team members by providing guidance, feedback, delegation, and opportunities for professional growth.
• Account Operations & Delivery: Oversee account budgets, timelines, resources, media plans, and deliverables, ensuring programs are delivered successfully, on budget, and to a high standard.

Requirements

• 6+ years of experience in public relations, communications, brand marketing, or related fields within an agency or fast-paced communications environment.
• Strong media relations experience, with a track record of building journalist relationships, securing earned coverage, and supporting executive visibility programs.
• Experience developing and executing communications programs that support brand and business objectives.
• Strong writing, editing, and presentation skills, with experience developing client-facing materials.
• Strong project management and organizational skills, with the ability to manage multiple priorities, stakeholders, budgets, and deadlines simultaneously.
• Experience mentoring and developing junior team members while fostering a collaborative, high-performing team environment.
• Curious, solutions-oriented, and comfortable navigating complex communications challenges while building strong client relationships.

Preferred

• Experience contributing to integrated campaigns spanning earned, owned, social, executive visibility, or reputation management programs.
• Experience supporting business development, client growth initiatives, or new business pitches.

Benefits

• Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.