Responsibilities

• Own and develop relationships with a portfolio of Warm Thoughts clients, serving as their primary agency contact and strategic marketing advisor.
• Develop a deep understanding of each client's business, markets, competitive environment, goals and challenges.
• Work with clients to develop integrated marketing strategies across digital and traditional channels.
• Translate client business objectives into actionable plans for Warm Thoughts' digital, creative, web, content and media teams.
• Lead client strategy and performance discussions, providing recommendations rather than simply reporting results.
• Evaluate campaign performance and ROI using available data and analytics, identify opportunities for improvement, and work with specialists to optimize results.
• Coordinate cross-functional internal teams and outside partners to ensure work is delivered successfully and according to agreed scope, schedule and budget.
• Maintain strong day-to-day account management discipline, including project oversight, follow-up, internal task management and client communication.
• Proactively identify opportunities to expand client relationships and recommend additional Warm Thoughts services when appropriate.
• Maintain responsibility for client satisfaction, retention and the overall financial health of assigned accounts.

Requirements

• Bachelor's (Required)
• Account management: 5 years (Required)
• Location: United States (Required)
• Education: Bachelor's (Required)
• Experience: Account management: 5 years (Required)

Preferred

• Residential energy/HVAC/home-services experience is highly valued.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance