Responsibilities

• Serve as the primary point of contact for assigned clients, building strong, trusted relationships
• Lead strategic planning efforts, including campaign development, messaging, and channel recommendations
• Provide proactive insights and recommendations to improve campaign performance and drive client success with the assistance of the digital and media teams
• Present campaign strategies, performance reports, and recommendations to clients with confidence and clarity
• Identify opportunities for account growth, upselling, and long-term partnership development
• Oversee multiple client accounts simultaneously, ensuring all deliverables are on strategy, on time, and on budget
• Manage project timelines, scopes, and workflows in collaboration with internal teams
• Ensure quality control across all deliverables before client presentation or launch
• Anticipate and mitigate potential challenges to keep projects running smoothly
• Provide guidance and mentorship to junior team members, including Account Coordinators

Requirements

• Bachelor’s degree in Marketing, Communications, Advertising, or related field preferred
• 3+ years of experience in account management
• Marketing, PR or Advertising Agency experience required
• Proven experience managing multiple client accounts and leading integrated campaigns
• Strong understanding of digital marketing, social media, media planning, and campaign strategy
• Exceptional communication, presentation, and client-facing skills
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite, Google drive; experience with project management tools (Monday.com, Teams, SharePoint, etc.) preferred
• Bilingual a plus

Benefits

• Unlimited PTO (encouraging team members to take time to recharge and reset)
• Flexible work environment (hybrid/in-office options)
• Health benefits
• Professional development opportunities