The Account Manager is a core driver of client success at The Matchbox. This role is ideal for someone who thrives at the intersection of strategy, execution, and relationships—someone who can move quickly between topics, keep details straight, and serve as a trusted extension of both the client and the team.

Account Managers act as the connective tissue between clients and internal teams. You’ll help translate client goals into clear plans, manage complex workflows, analyze performance, and ensure nothing falls through the cracks—all while maintaining a high standard of service and professionalism.

Candidates must have a minimum of 24 months of full-time agency experience and proven client service experience.

Why This Role Matters

• You are often the day-to-day face of the agency to the client
• Your organization and follow-through directly impact client trust and results
• You help turn strategy into action—on time and on budget
• You support the Project Manager while independently owning key responsibilities

Key Responsibilities

Client Communication & Relationship Management

• Serve as a primary liaison between clients and internal agency teams
• Manage day-to-day client communication with clarity, confidence, and professionalism
• Anticipate client needs and proactively raise questions, risks, or opportunities

Project & Workflow Management

• Oversee paid digital projects from kickoff through launch
• Request, review, proof, and coordinate approvals across creative, media, and production teams
• Manage trafficking, timelines, and deliverables to ensure flawless execution

Meeting Preparation & Leadership

• Prepare clear, well-organized client presentations aligned to a defined agenda
• Confidently present materials to clients
• Capture, distribute, and manage meeting notes, action items, and follow-ups alongside the PM

Performance & Results

• Review, analyze, and communicate campaign results
• Translate data into insights and recommendations, often within client-facing presentations
• Use performance data to inform next steps and strategic decisions

Media, Offers & Compliance

• Assist with budget management, including digital budgets, co-op, estimates, and reporting
• Coordinate creative approvals, including compliance needs, brand guidelines, and overall scope

Research, Analysis & Strategic Support

• Conduct data analysis and research to support strategy and planning
• Jump between projects and subject areas efficiently without losing attention to detail

Task, Deadline & Team Management

• Manage multiple clients with overlapping deadlines
• Maintain strong organizational systems to track tasks, timelines, and approvals
• Participate in training and support team development across roles

What We’re Looking For

Required

• Minimum of 24 months full-time experience in an advertising agency
• Experience in paid media channels, including, but not limited to, Meta, Google, Reddit, LinkedIn, DSP, etc.
• Proven client service experience
• Strong attention to detail and follow-through
• Strategic thinker who can also execute
• Ability to shift quickly between topics, priorities, and clients
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• Comfort working with data, reports, and presentations
• Team-oriented, conscientious, and accountable

Preferred

• Experience with both traditional and digital media
• Familiarity with budgets, marketing operations programs, and performance reporting