Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for assigned client accounts, building trust through consistent and proactive communication
• Conduct regular client check-ins, performance reviews, and planning sessions to ensure alignment with client goals
• Translate complex marketing performance data into clear business impact and ROI for contractor clients
• Manage client expectations, address concerns proactively, and escalate issues when necessary
• Identify opportunities for account growth, including cross-sell/upsell of new services and adjustments to current services
• Champion client needs internally and ensure delivery teams have the context needed to execute effectively
• Campaign Coordination & Execution:
• Collaborate with internal teams to ensure campaigns are delivered on time and aligned with client objectives
• Monitor campaign performance and flag underperforming accounts or opportunities for optimization
• Ensure all deliverables meet quality standards and reflect the client's brand and business goals
• Coordinate project timelines, approvals, and feedback loops between clients and internal teams
• Reporting & Communication:
• Prepare and deliver regular performance reports that clearly communicate results and next steps
• Document client interactions, decisions, and action items in CRM and project management tools
• Maintain organized client records including contracts, onboarding materials, and communication history
• Follow standardized communication cadences and use approved templates for client-facing materials
• Onboarding & Retention Support:
• Support smooth client onboarding by gathering business information, setting expectations, and coordinating kickoff meetings
• Identify at-risk accounts early and communicate concerns to leadership with recommended next steps_codigo_placeholder? (note: kept as original text wording)??