Responsibilities

• Act as the primary day-to-day client lead, building trusted relationships through proactive communication, strategic thinking, and exceptional service.
• Own the client experience by ensuring work is aligned to business objectives and delivered on time, on budget, and at a high standard.
• Lead client meetings and confidently guide conversations, providing strategic recommendations and actionable next steps.
• Translate client objectives into clear priorities and effectively lead cross-functional teams to deliver integrated marketing programs.
• Anticipate challenges, proactively identify solutions, and escalate risks when appropriate.
• Oversee account operations, including project workflows, scopes of work, budgets, fee reconciliations, and resource allocation.
• Identify opportunities to grow client partnerships through additional services, strategic recommendations, and scope expansion.
• Maintain a strong understanding of Front Row's capabilities and represent the agency as a trusted business partner.
• Foster a collaborative, high-performing team environment by mentoring, coaching, and empowering team members.
• Delegates work effectively while creating opportunities for team members to develop new skills and take ownership.

Requirements

• Bachelor's Degree or higher.
• 5–7 years of digital marketing or account services experience within an agency environment.
• Proven experience managing integrated client accounts and leading cross-functional teams.
• Strong understanding of digital marketing, social media, influencer marketing, creative development, and integrated campaign execution.
• Excellent written and verbal communication skills with confidence leading client presentations and meetings.
• Highly organized with exceptional project management and prioritization skills.
• Demonstrated ability to solve problems proactively and influence stakeholders across teams.
• Experience mentoring and developing junior team members.
• Ability to manage multiple workstreams in a fast-paced agency environment.

Benefits

• Medical, Vision, and Dental Insurance Benefits
• Competitive PTO
• 401k
• Summer Fridays
• Hybrid working schedule (remote + in-office)
• ClassPass membership
• Client product discounts
• Paid Professional Development Opportunities
• A fast-paced, high energy & dog friendly office space in Downtown San Diego with snacks and coffee
• Company-Paid Parking at our Downtown San Diego Office