Responsibilities

• Own the primary relationship for a portfolio of DTC e-commerce clients. Run the calls, set the agenda, and hold the room when numbers are down.
• Own total account health: performance, profitability, and retention.
• Own performance reporting and the story behind it. Translate Meta and Google account data into what it means for the client's business, not a dashboard screenshot.
• Own the growth plan for each account: where to push spend, where to pull back, what to test next, when to expand scope.
• Coordinate across our media buyers, creative strategists, and growth leads to deliver on time and at a high standard.
• Detect risk and opportunity early. See churn coming before it happens and see expansion before the client asks.
• Build and maintain relationships with key clients and industry partners.
• Stay up-to-date on industry trends and developments.
• Performance Metrics: Owned by this role
• - Client retention and renewals

Requirements

• 5+ years in account management or client services, with a real chunk of it agency-side, or comparable experience in-house at a nine-figure DTC brand.
• Enough fluency in Meta and Google Ads to read an account yourself and interrogate the numbers. You do not need to be the buyer, but you cannot depend on someone translating the account for you.
• A track record managing complex, high-value client relationships independently, including hard conversations. Credibility with founders and C-level stakeholders.
• Strong grasp of performance marketing fundamentals: testing frameworks, budget pacing, CPA and ROAS in the context of contribution margin and LTV:CAC.
• Sharp written and verbal communication. Fluent in Excel and slides.
• Ability to work independently and handle multiple accounts concurrently.