Responsibilities

• Oversee, mentor and manage AEs, AAEs, and ACs, working closely with them to establish deadlines and timelines, map out work to be done and review work before it is shared with another supervisor
• Ensure account admin initiatives are running smoothly, inclusive of regular coverage updates, monitoring notes and all deliverables are provided on time.
• Demonstrate initiative in managing the team’s day-to-day client contact, including participating and leading client status calls
• Manage day to day execution of account campaigns, including all account deadlines and work with team to achieve or exceed them
• Be able to anticipate and overcome challenges or obstacles on accounts - working closely with team members to ensure deadlines are not missed.
• Manage weekly team touchbases to ensure projects are on schedule and teams are set up for success
• Oversee OOP and fee budgets to ensure we come under estimates
• Manage all client communication around account campaign execution, proactively answering questions and/or following up on approvals.
• Proactively take ownership of account programming and deliverables, both from the annual plan, as well as reactive assignments brought forth by clients.
• Assist in the development and final approval of all client materials and reporting.

Requirements

• 5+ years of account management experience in PR, social, or integrated marketing agency with proven success managing mid-to-large client portfolios
• Track record of new business development, relationship building, and account growth; demonstrated ability to retain and expand existing client relationships
• Strategic thinker with ability to diagnose client challenges, develop account plans, and present solutions to leadership and clients
• Expert-level communication and presentation skills; comfort presenting to C-suite executives and managing complex stakeholder dynamics
• Deep knowledge of PR, social media and influencer marketing; ability to strategize across channels and partners
• Proficiency with management tools such as MuckRack and Cision

Benefits

• 100% Remote, within NYC metro area preferred
• 100% paid Health insurance
• Dental, Vision, Life, Disability insurance options with access to mental health advisors
• FSA/HSA options
• 401(k) program
• Weekly Wellness Hours
• Unlimited Vacation Days
• 11 Company Holidays
• Closed Between Dec. 23 and Jan. 2
• Quarterly Retreats