Own front-desk operations and guest experience, ensuring smooth daily salon flow and timely conversion of inquiries into booked appointments.

• Serve as the first point of contact for guests, creating a welcoming and professional experience
• Manage incoming calls, texts, DMs, emails, and booking inquiries
• Help convert inquiries into booked appointments
• Confirm appointments and support smooth daily scheduling
• Notify clients of wait times and maintain a comfortable lobby experience
• Maintain cleanliness and organization of front desk, VIP room, towels, capes, and common salon areas
• Provide basic assistance to stylists during busy periods (setup, cleanup, shampooing, detangling, takedowns, etc.)
• Assist with salon marketing, promotions, social media posting, and client follow-up
• Help promote salon services and retail products to clients
• Use salon software and basic computer tools to complete daily tasks

• At least 1 year of customer-facing, salon, spa, retail, or receptionist experience
• Familiarity with salon workflow and basic hair service terminology
• Strong verbal, phone, and written communication skills
• Comfortable selling and explaining salon services and retail products
• Ability to manage multiple responsibilities in a fast-paced environment
• Positive attitude with leadership mindset
• Basic computer and salon software experience preferred
• Genuine interest in beauty, hair care, marketing, and customer experience

• Flexible schedule