RV Service Advisor at Kunes Auto Group | Slinger, WI | $60K/yr – $75K/yr

RV Service Advisor

Slinger, WI (Unknown)

$60K/yr – $75K/yrMid LevelFull time

Posted 2 months ago

Job Summary

You will own the end-to-end customer service experience for vehicle service, translating customer needs into actionable work orders and guiding the service process to ensure quality and repeat business.

Translate customer-reported problems into actionable work orders for technicians
Explain service being performed and keep the customer informed throughout the service
Maintain a high CSI and follow up to support repeat and referral business

Job Description

Responsibilities

Greet customers and offer excellent customer service from receipt to release of their vehicles
Assist customers in servicing, repairing, and explaining each service needed
Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Ensure that automotive work provided to customers meets company quality standards
Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Customer transportation

Requirements

Strong focus on providing excellent customer service
Basic knowledge of computer programs including word processing and database tools
High school diploma or higher education
Basic mathematics skills to prepare and process bills and customer payment
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

Benefits

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Salaries

Posted range

$60K/yr – $75K/yr

Taken straight from the job posting.

See all Kunes Auto Group salaries

Marketing Team

Marketing Roles Posted (Last 30 Days)

This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.