Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Ensure that automotive work provided to customers meets company quality standards
• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Customer transportation

Requirements

• Strong focus on providing excellent customer service
• Basic knowledge of computer programs including word processing and database tools
• High school diploma or higher education
• Basic mathematics skills to prepare and process bills and customer payment
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance