Remote Automotive Customer Service Agent (Dealer Assistance)

USA (Remote)

Salary Not AvailableIntern/New Grad2+ years expFull time

Posted 2 months ago

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Job Summary

Own remote dealership support for order tracking, issue resolution, and service inquiries, coordinating across phone, chat, and email to keep automotive orders moving and customers informed.

  • Act as frontline consultant to dealerships, research requests, track shipments, and escalate critical orders to ensure timely resolutions.
  • Handle inbound/outbound conversations across phone, chat, and email with accurate, upbeat service to keep issues moving toward resolution.
  • Provide reliable dealer-focused support on orders, warranties, and related services to maintain smooth procurement workflows.

Job Description

Own remote dealership support for order tracking, issue resolution, and service inquiries, coordinating across phone, chat, and email to keep automotive orders moving and customers informed.

  • Responsibilities: act as frontline consultant to dealerships, research requests, track shipments, and escalate critical orders to ensure timely resolutions.
  • Channel mix: handle inbound/outbound conversations and provide accurate solutions with a positive, professional demeanor.
  • Ownership: serve as a reliable resource for dealer assistance on orders, warranties, and related services to maintain smooth procurement workflows.
Morley logo

Morley

Our clientsWe serve four demanding markets:- Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers- Global / Fortune 500 companies seeking meeting, incentive and special events management- Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage)- Museums, schools, libraries and other institutions seeking custom built exhibit installations.Three companies, countless solutionsWe serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions: Business Process Outsourcing where we manage contact centers and processing centers in North America and near-shore locationsWebsite: www.morleybpo.comMeetings & Incentives where we manage meetings, conferences and incentives for groups ranging in size from tens to thousandsWebsite: www.morleymeetings.comExhibits & Displays where we build and install museum exhibits and trade show propertiesWebsite: www.morleyexhibits.comSince 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains. Service is the heart of our business, and people are its soulHappy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary.

Saginaw, Michigan, USA
1.5K employees (54 in marketing)

Traffic Signals

Monthly Visitors
19.2K
Traffic Source Mix
Search
27.7%
Direct
53.8%
Referral
9.6%
Social
7.5%
Paid
1.2%

Headcount Trend

Current headcount: ~1.5K

Marketing Team

Marketing Team Size
43 (3% of company)
Median Career Experience
14 years
Median Tenure
7.3 years