Responsibilities

• Candidates must be willing to participate in at least one in-person interview.
• The mobile industry is defined by rapid churn and intense competition, requiring constant vigilance to maintain customer loyalty across millions of subscribers. This role solves the challenge of translating high-level retention strategies into precise, cross-functional executions that prevent subscriber loss in real-time.
• By bridging the gap between data analytics and operational teams, this role ensures that every at-risk customer receives a personalized, effective intervention at the exact moment of need.
• What Success Looks Like (Objectives)
• - Orchestrate the end-to-end execution of multi-channel loyalty campaigns across SMS, email, and push notifications to drive measurable improvements in lifecycle health
• - Drive significant reductions in subscriber churn by translating strategic roadmaps into actionable workback schedules and clear team deliverables
• - Operationalize AI-driven "intent signals" to deliver real-time, automated interventions to customers identified as high-risk by data models
• - Serve as the primary liaison between Marketing, Customer Care, and IT to unblock technical hurdles and ensure retention programs run at peak performance
• - Monitor daily churn metrics and campaign performance to identify friction in the customer journey and implement immediate process improvements
• - Maintain a synchronized campaign calendar and comprehensive process documentation to ensure organizational agility and execution accuracy

Requirements

• Minimum Education: Bachelor’s Degree in Business, Marketing, or a related field
• Minimum Experience: 3 years of experience in Customer Base Marketing, Customer Retention, or Customer Lifecycle Management
• Required Skills: Project management (Tools, Planning, Organizing, Resoure Management, etc.)
• Required Skills: Multichannel CRM Campaign Strategy, Planning & Execution
• Required Skills: Leveraging Data visualization tools and dashboards
• Visa sponsorship not available for this role

Benefits

• We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
• The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.