Retail Services Lead

Boston, MA (On-site)

Salary Not AvailableSenior Level4+ years expFull time

Posted 1 month ago

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Job Summary

Own PDP and catalog strategy across a brand portfolio, driving SEO-aligned listings, promotions, and retail readiness while building scalable remediation playbooks and guiding the team.

  • Catalog and PDP optimization: Own listing architecture, SEO-aligned structure, and conversion-driven UX across the portfolio.
  • Promotions and launch readiness: Plan promotions, align pricing and inventory with events across channels, and ensure launch readiness with media/creative partners.
  • Team & process enablement: Mentor juniors, develop remediation playbooks, and act as the content strategy SME for marketplace growth.

Job Description

Responsibilities

  • Lead the strategy and execution of catalog and PDP optimization across an entire brand portfolio or client category.
  • Architect scalable listing frameworks that reflect marketplace SEO, UX best practices, and real conversion drivers.
  • Manage promotional planning and ensure PDP content, pricing, and inventory align with promotional timelines across sales channels.
  • Partner with clients and internal teams to design and implement strategic upgrades that improve catalog health and retail readiness.
  • Identify systemic listing or promotion issues and build clear remediation playbooks the team can run with.
  • Guide junior team members in advanced PDP optimization, promotion scheduling, and retail readiness diagnostics.
  • Serve as the go-to subject matter expert on content strategy and promotional enablement for marketplace growth.

Requirements

  • 4+ years of experience in Client Strategy, with a bachelor’s degree or equivalent work experience.
  • Experienced in catalog architecture planning and SEO-focused enhancement strategies.
  • Experienced designing promotion strategies for both event-based moments and evergreen programs.
  • Deep knowledge of Seller Central/Vendor Central content workflows and best practices.
  • Experienced partnering with Media and Creative to ensure PDPs are truly “launch ready.”
  • Experienced Momentum super-user (or similar internal tooling) for content scoring and tracking.
  • Experienced using Excel and Looker/Looker Studio dashboards to monitor content performance and surface clear next steps.

Benefits

  • Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
  • Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
  • Parental Leave : We provide paid parental leave to support your family during important life events.
  • Retirement & Pension Plans : Plan for your future with competitive retirement or pension programs, including contribution matching.
  • Fertility and Family Support : Access fertility benefits for all team members and their spouses.
  • Healthcare : Coverage and support for everyday medical expenses and routine care, tailored by geography.
  • Pet Insurance : Protect your pet's health and your finances.
  • Lifestyle Spending Accounts : Enjoy 100% company-funded accounts to promote healthy habits and well-being.
  • Commuter Benefits : Access support for travel and commuting needs, where available.
  • Annual Bonus : All employees are eligible for an annual bonus.
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PMG

3.5 Glassdoor

PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG brings together business strategy and transformation, creative, media, and insights, all powered by our proprietary marketing operating system, Alli.With 11 office hubs worldwide, including in Dallas, Austin, Dusseldorf, London, Brighton, and New York, our team is made up of 900 employees globally, and our work for brands like Apple, Nike, CKE Restaurants, Dropbox, Experian, Intuit TurboTax, Kohler, Sephora, Travelex, and Whole Foods has received top industry recognitions including Cannes Lions and Adweek Media Plan of the Year.PMG has grown through commitments to continuous improvement, business integrity, and cultivating dynamic relationships. We're proud to have been named Agency of the Year multiple times by Digiday, MediaPost, Adweek, Campaign US, and Ad Age; rank among Fast Company’s Best Workplaces for Innovators; and be the only company named to Ad Age’s Best Places to Work ten years in a row.

Founded in 2010
Dallas, Texas, USA
1.5K employees (304 in marketing)
59% recommend to a friend
82% CEO approval

Traffic Signals

Monthly Visitors
41.4K
Monthly Google Ads Budget
$7.4K
Traffic Source Mix
Search
38%
Direct
48.8%
Referral
9.4%
Social
2.6%
Paid
1.1%

Headcount Trend

Current headcount: ~1.6K

Marketing Team

Marketing Team Size
253 (16% of company)
Median Career Experience
9 years
Median Tenure
4.6 years

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