Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Minimum 1 year previous selling or retail experience required.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment.
• Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments.
• Demonstrate ability to build relationships and convert customers into clients.

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access to comprehensive health and wellness coverage and a 401(k) match