Retail Brand Ambassador / Customer Engagement Associate (In-Store Events)

Austin, TX (On-site)

Salary Not AvailableEntry LevelFull time

Posted 6 weeks ago

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Job Summary

Frontline Costco engagement that owns in-store conversations, brand representation and scheduling home consultations across six locations.

  • Costco/member-facing: own warm, rapid rapport building and information sharing about home services.
  • Cross-brand representation: embody Costco, Lennox/EcoWater, and ABC in a professional, positive way.
  • Field scheduling and teamwork: coordinate in-home consults and collaborate with a supportive team to drive visits.

Job Description

Own frontline Costco member engagement with six location travel while driving in-home consultations and positive brand representation across Costco, Lennox/EcoWater, and ABC Home & Commercial.

  • Responsibilities: Connect with Costco members in a warm, approachable, and genuine way
  • Responsibilities: Start conversations and build quick rapport in a busy retail setting
  • Responsibilities: Share information about ABC’s home services (HVAC, water heaters, water treatment)
  • Responsibilities: Representing and/or marketing the brands (and products/services) of the warehouse company (e.g., Costco), the manufacturing company (e.g., Lennox or EcoWater) and the service company (ABC Home & Commercial) in a highly positive, professional and courteous manner
  • Responsibilities: Always ensuring a positive impression of all companies and in all circumstances (even if the only exchange is a friendly “smile”)
  • Responsibilities: Developing and maintaining a basic knowledge of product lines and services
  • Responsibilities: Documenting and/or updating customer records and interactions as required
  • Responsibilities: Schedule free in-home consultations with warehouse club members for in-home consultation with ABC sales specialists
  • Responsibilities: Travel to six Costco's (Georgetown, Great Hills, Cedar Park, Pflugerville, William Cannon and Kyle)
  • Responsibilities: Work alongside a supportive team while representing trusted brands
  • Responsibilities: Travel to six Costco's
  • Requirements: A naturally friendly and outgoing personality, with enjoyment in meeting new people and starting conversations
  • Requirements: Strong teamwork skills, collaborating with colleagues and supporting others during fast-paced in-store events
  • Requirements: Ability to adapt quickly to changing locations, schedules, or customer interactions while maintaining a professional attitude
  • Requirements: Self-motivation and energy, bringing enthusiasm to every customer interaction and task
  • Requirements: Clear and respectful communication skills, able to engage and inform customers in a persuasive yet approachable way
  • Requirements: Prior experience in sales, marketing or customer service is preferred.
  • Requirements: Strong organizational skills.
  • Requirements: Must be capable of standing for long periods of time.
  • Requirements: Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
  • Requirements: Ability to work weekends with minimal supervision required - Schedule: Wed. - Sun.* with Mon. & Tue. off.
  • Benefits: Health, Dental, Vision & Life Insurance
  • Benefits: 401(k) with company matching
  • Benefits: Paid vacation and sick leave (PTO)
  • Benefits: Participation in Profit Sharing Plan
  • Benefits: Lead Now Program for all employees to increase earnings and pay
  • Benefits: Company clubs & committees, and company outings
  • Benefits: Paid trainings and development opportunities
  • Benefits: Tuition reimbursement
  • Benefits: Educational scholarships for employees and family members
  • Benefits: Wellness program, including paid Gold's gym membership
  • Benefits: Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

Marketing Team

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