Responsibilities

• Serve as the primary owner and strategic lead for multiple brand tracking programs and other research projects (typically 5+ studies/projects at a time), ensuring continuity, trend integrity, and high-quality delivery.
• Act as a trusted senior advisor to clients, confidently leading brand tracking and other research project discussions, managing expectations, and addressing concerns around data quality, trendability, and methodology.
• Own client-facing conversations on tracker design, evolution, and performance, including navigating sensitive discussions where changes are limited or not recommended.
• Proactively identify and resolve client delivery issues, stepping in to guide teams when challenges arise and ensuring issues are addressed before impacting client satisfaction.
• Provide hands-on guidance to project teams supporting brand trackers, setting them up for success through clear direction, quality standards, and best practices.
• Mentor and support junior and mid-level researchers working on assigned trackers, offering coaching on both execution and strategic thinking (without formal people management responsibility).
• Ensure brand tracking programs are delivered on time, on budget, and to quality standards, with close attention to consistency across waves and markets.
• Partner with internal stakeholders (Research, Insights, Sales, and Operations) to support RFPs, proposals, and transitions of existing or newly won trackers.
• Apply experience across multiple research solutions (beyond tracking) to bring a broader perspective and stronger strategic context to brand tracker insights.
• Contribute to the ongoing improvement of Toluna’s brand tracking capabilities by sharing expertise, identifying risks early, and promoting best practices across the organization.

Requirements

• 10+ years of market research experience with deep brand tracking expertise.
• Proven experience leading complex, multi-market research programs.
• Strong client-facing skills with the ability to influence senior stakeholders.
• Experience mentoring or managing junior and mid-level researchers.
• Excellent communication and storytelling skills.
• Comfortable embracing and championing AI-driven innovation in market research, balancing new technologies with sound methodology and client needs.

Benefits

• Comprehensive Benefits: Medical, dental, vision, company-paid short-term and long-term disability and AD&D insurance, life insurance, and a 401(k) with company match, flexible PTO, and a WFH model.
• Join our global team. We welcome big thinking and reward great work.