Referral Relationship Manager

California, USA (Unknown)

$80K/yr – $90K/yrSenior Level5+ years expFull time

Posted 11 days ago

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Job Summary

Own referral growth and relationship management with veterinarians while leading event-based community engagement, marketing collaboration, and data-driven planning to drive local hospital growth and performance.

  • Own referral outreach and engagement strategies
  • Lead CE events, campaigns, and ROI tracking
  • Coordinate marketing and analytics to inform local growth plans

Job Description

Responsibilities

  • Referral Growth & Relationship Management
  • Develop and execute referral outreach and engagement strategies aligned to hospital performance goals and market opportunities.
  • Maintain a consistent, structured engagement cadence with referring veterinarians through in-person visits, phone calls, email communications, and events.
  • Build and maintain strong, trust-based relationships with referring doctors, practice managers, and key decision-makers.
  • Customize engagement approaches based on the unique needs, preferences, and referral potential of each referring practice.
  • Serve as the primary point of contact for the referring community and ensure timely, professional, and effective communication.
  • Event Planning & Community Engagement
  • Own the end-to-end planning and execution of continuing education (CE) programs, symposiums, open houses, and referring practice recognition events.
  • Track attendance, referral impact, and ROI for all events and initiatives.
  • Manage community partnerships and outreach activities, including relationships with shelters, emergency responders, and community organizations.

Requirements

  • Valid driver's license and clean driving record.
  • Valid auto insurance coverage.
  • Reliable personal transportation and ability to accurately track and submit mileage for reimbursement.
  • Ability to work occasional evenings and weekends to support hospital and community events.

Preferred

  • Veterinary medicine or animal health industry experience is strongly preferred.

Benefits

  • Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the hiring process.
Ethos Veterinary Health logo

Ethos Veterinary Health

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Founded in 1990
Austin, Texas, USA
869 employees (48 in marketing)

Traffic Signals

Monthly Visitors
13.1K
Traffic Source Mix
Search
55.1%
Direct
35.7%
Referral
5.9%
Social
1.9%
Paid
1.3%

Headcount Trend

Current headcount: ~870

Marketing Team

Marketing Team Size
42 (5% of company)
Median Career Experience
14 years
Median Tenure
3.2 years
Marketing Roles Posted (Last 30 Days)
1