Responsibilities

• Greet clients and visitors in a professional manner
• Answer incoming phone calls and route appropriately
• Schedule and confirm Medicare appointments
• Maintain front desk organization and office presentation
• Perform data entry and maintain client records
• Scan, file, and organize documents
• Assist with seminar and event preparation
• Process incoming mail and deliveries
• Provide administrative support to licensed Medicare agents
• Create and schedule social media posts (Facebook, Google Business Profile, YouTube)

Requirements

• High school diploma or GED
• Strong written communication skills
• Strong phone and customer service skills
• Proficiency with Microsoft Office
• Proficiency with Email systems
• Proficiency with Scheduling software
• Proficiency with Facebook Business Manager
• Highly organized and detail-oriented
• Professional demeanor when working with seniors
• Ability to multitask in a small office environment

Preferred

• 1+ year experience as a Receptionist, Administrative Assistant, or Front Desk Coordinator
• 1+ year experience managing business social media accounts
• Experience in insurance, Medicare, healthcare, or financial services office
• Experience working with senior clients
• Basic marketing or digital content creation background
• Canva (preferred)