Responsibilities

• Answer emergency and non-emergency calls for service, determine the appropriate response, and gather essential information quickly and accurately.
• Dispatch public safety personnel, including police, fire, and EMS units, based on call details and established protocols.
• Monitor radio frequencies and coordinate response activities with field units to ensure safety and situational awareness.
• Relay clear and concise information to responding units and maintain communication throughout incidents.
• Input and update incident data in the Computer-Aided Dispatch (CAD) system to track units, calls, and resolutions.
• Provide pre-arrival instructions to callers in emergency situations, including CPR guidance or evacuation procedures.
• Track and document the location, activity, and welfare of all responding personnel until incidents are resolved and closed in the CAD system.
• Communicate with neighboring jurisdictions and public safety agencies as needed for mutual aid coordination.

Requirements

• High school diploma or equivalent (required); additional education in communications, public safety, or a related field preferred.
• Minimum one year of prior experience in dispatch or telecommunications within a public safety environment (required).
• Proficiency with technology, including CAD systems, radio systems, and Microsoft Office applications.
• Strong verbal and written communication skills with the ability to remain composed in high-stress situations.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Must successfully pass a comprehensive background check, drug screening, and psychological evaluation.
• Valid State Driver's License

Benefits

• Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Ongoing training and professional development opportunities