Position Summary

We are seeking an experienced Community Operations Manager to oversee the operational, financial, and customer experience objectives of a residential housing community. This leadership role is responsible for driving property performance, supporting residents and team members, managing vendor relationships, and ensuring compliance with company standards. The ideal candidate is a proactive leader with strong business acumen, operational expertise, and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and coordinate day-to-day community operations to achieve occupancy, retention, and resident satisfaction goals.
• Oversee leasing, administrative, and customer service functions to support efficient community performance.
• Monitor financial results, budget performance, and operational metrics while identifying opportunities for improvement.
• Develop and execute outreach and marketing initiatives designed to support occupancy and community engagement objectives.
• Build and maintain positive relationships with residents, vendors, business partners, and internal stakeholders.
• Recruit, train, coach, and develop team members to foster a high-performing workplace culture.
• Provide leadership, direction, and performance management to on-site staff.
• Ensure adherence to company policies, regulatory requirements, and operational standards.
• Address escalated resident or customer concerns in a professional and solutions-focused manner.
• Coordinate with service providers and contractors to maintain community standards and operational efficiency.
• Maintain accurate documentation, records, and reporting related to community operations, safety, and risk management.
• Participate in ongoing training and professional development activities.
• Perform other responsibilities as assigned.

Qualifications & Experience

• High school diploma or equivalent required; bachelor's degree preferred.
• Previous experience in residential or multifamily environments preferred.
• Experience with property management, CRM, ERP, or related business systems required.
• Demonstrated experience leading teams and managing operational priorities.
• Experience with budgeting, reporting, performance metrics, and process improvement.
• Bilingual skills are a plus.

Skills & Competencies

• Strong leadership, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and relationship-building skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience handling challenging situations with professionalism and diplomacy.
• Strong attention to detail and commitment to operational excellence.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid driver's license and reliable transportation, where required.

Join us as a Property Manager to lead our facilities into a safer, more efficient future! Your expertise will ensure our properties operate smoothly while fostering a safe environment for all occupants. We value proactive leaders who are committed to excellence in facilities management—ready to make an impact every day!

Pay: $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person