Become the Newest Member of Fluency Firm

We are looking for a Project Manager to join the Fluency Firm Paid Media team. Founded by a couple of DTC veterans with over 20+ years of experience in marketing & growth, Fluency Firm provides data-driven growth & lifecycle services to ecommerce brands to build and scale audiences, customers, companies, and revenue through performance media, email & lifecycle, loyalty programs, SMS, creative, analytics, and technology.

About This Job:

The Paid Media project manager will be an integral part of our client fulfillment team. You will work hand-in-hand with the paid account team to deliver our best-in-class customer experience and strategy. You will be helping the team with internal task management, client communications, meeting notes and recap summaries, client onboarding, as well as data dashboard management. You will be key in helping our internal team function seamlessly on client tasks and deliverables. We are looking for someone who is knowledgeable and well-organized and when faced with a problem, pursues it head-on. This person will need to be able to familiarize themselves with many platforms and ensure our team has what they need to be successful.

This is a high-growth opportunity to work in a fast-paced startup environment. You must be team-oriented, present a positive attitude, and have a strong thirst for learning. You will be successful here if you have a sense of community, an amazing work ethic, and an entrepreneurial mindset.

Personality Traits - What Makes a Fluency Firm Teammate

• Bias for action - You are decisive, take action, and make decisions quickly; Keep moving forward no matter what happens
• Entrepreneurial - You must identify and make the most of opportunities, overcome and learn from setbacks, and succeed in a variety of settings
• Resourceful - Thinks through possible ways to address a challenge. Employs creative problem solving. Knows whom to turn to for advice or input
• Clear communicator - Ensures everybody understands the message exactly the same way and in the way it is intended to be understood
• Appropriate sense of urgency - Not everything is urgent, but some things are. Understands what needs to happen when to make customers (internal or external) comfortable / happy.
• Great eye for detail - Can figure out “what’s wrong with this picture?”
• Continuous Improvement - Champions continuous improvement in everything, but doesn’t allow perfection to get in the way of progress

What You’ll Be Doing:

• Collaborate with client teams to ensure all deliverables are delivered on time and achieve Fluency standards
• Act as the liaison between clients and fulfillment team on a number of projects
• Attend client calls and take detailed notes
• Summarize key follow-ups and ensure that all parties are aware of their responsibilities
• Coordinate the onboarding for new clients and ensure a seamless integration for internal and external parties
• Assist with dashboard and analytics QA
• Facilitate Asana task management to ensure tasks are completed on-time
• Serve as a resource for the Paid Team in regard to client communication, delivery of assets, forecasts, special requests, etc.

What We’re Looking For:

• 3+ years of experience in marketing, advertising, account management or related field
• Familiarity with Asana, Slack, Google suite
• Experience with Meta business suite, Google Analytics,
• Proficiency in Excel/Google Sheets
• Excellent verbal and written communication
• Strong attention to detail
• Comfortable working in a fast-paced environment with daily meetings and ad hoc tasks
• Action-oriented and excited about getting things done
• Ability to work under tight deadlines and self-manage tasks
• Ability to take initiative to find solutions even when little direction is given
• Must have a positive attitude and be kind to others at all times

Perks & Benefits

• Fully remote
• Monthly company happy hours (virtual and in LA)
• Subsidized Medical, Dental, and Vision Insurance
• FSA Plan
• 401K
• Paid vacation, holidays, + your birthday off
• Annual company-wide off-sites
• Mentorship and learning opportunities to foster career development & personal growth
• Work with some of the coolest D2C companies on the market
• Cool employee welcome package & home-office stipend
• Discounts with our client’s brands
• Subsidized continued education classes or certifications

Salary + Bonus

$70,000 - $85,000 per year DOE