Project Communications Coordinator

Responsibilities

• Building trust with strategic community stakeholder groups as well as customers and the general public.
• Research and resolution of customer and community issues and inquiries.
• Supports JEA and City of Jacksonville (COJ) process owners regarding impacts of timely complaint resolution and offers suggestions for process improvements and or recommendations.
• Scheduling and tracking in-person meetings and reviewing program documents with eligible property owners within the Septic Tank Phase Out Program.
• Researches, investigates, gathers, and compiles information from multiple sources to assist the Project Outreach (PO) department with STPO program and communication efforts between JEA and the community.
• Monitors and maintains information related to the STPO program and Project Outreach area in customer information system databases (SharePoint).
• Provides weekly and monthly reports required for STPO program outreach activities.
• Files and retrieves records and/or information using manual and/or electronic filing systems.
• Provides prompt, courteous and efficient service in responding to customer inquiries, problems and complaints received by telephone or in writing concerning issues in the Project Outreach area as assigned by PO Coordinator or Manager.
• Provides Notary service for all required documents (Notary training provided by JEA if needed).

Requirements

• Minimum 2 Year Degree (In Communications or related field preferred)
• 3+ years of similar experience providing project communication services is preferred. This experience can be substituted with three or more years of customer interaction and administrative experience in a professional services industry.
• Must be able to manage multiple tasks in a detail-oriented, high-volume environment with changing priorities.
• Proactive in resolving conflicts while maintaining good relationships with internal and external customers.
• Operates standard office equipment and uses required software applications: Word, Excel, PowerPoint, Outlook, SharePoint and Access.
• Work may frequently include in-person customer meetings, delivery of flyers or project site visits that may require prolonged walking.
• Communicate effectively, both orally and in writing.
• Perform basic mathematical calculations involving whole numbers, fractions, decimals, percentages, and dollar values, as required.

Benefits

• Benefits: Keville's benefits include a 401k Profit Sharing Plan, Medical, Dental, Vision, Wellness incentives, Life, Disability, Critical Illness, Accident, and Hospital insurance, Health/Dependent Care FSA, paid Vacation, Sick and Holiday time off, Parental leave, Employee Assistance Plan, Tuition Reimbursement, Employee Discounts and an Employee Referral Bonus Program.